An ever-expanding list of professionals in the hospitality industry will receive the following email. As their responses come back, we will post them with analysis and a brief biography of the respondent.
THE EMAIL:
Hello, and thank you for taking the time to respond to the Good Service Project. The goal of this project is to: (1) create a database of opinions on what providing Good Service actually is, and (2) collect strategies on how to provide the best possible service to guests.
You are receiving this email because we want to hear from you! Please respond to the following two questions with as much length or brevity as you see fit and we will add your responses to the database at goodserviceproject.blogspot.com.
Thank you for your time and wisdom, and we look forward to reading your response.
1. What is the definition of "Good Service?"
2. Please share one or more key strategies you employ to get the highest quality service experience possible from your staff.
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